Refund Policy

Last updated 1 September 2026

Thirty-day money-back guarantee

If Nightjar is not right for you, email us within 30 days of your first payment and we will refund it in full. You do not need to give a reason, and there is no retention call.

How to request a refund

Email support@nightjarvpn.com from the address on your account. We process refunds within five business days. The money returns to your original payment method; your bank may take a further few days to show it.

Renewals

The 30-day guarantee applies to your first payment. For a renewal, cancel before the renewal date to avoid the charge — you can do this at any time from your account, and access continues to the end of the period you have paid for.

If a renewal caught you by surprise, email us anyway. We would rather refund a recent renewal than argue about it.

Free trial

The seven-day trial requires no card and charges nothing, so there is nothing to refund. You are only charged if you choose a plan after it ends.

Exceptions

We may decline a refund where an account was terminated for the abuse described in section 3 of our Terms of Service, or where we can see a pattern of repeated sign-up-and-refund on the same payment method.